Business Analyst - Special Projects

Los Angeles, California, United States

Description

Indicative is a customer analytics platform focused on making analytics easy for businesses by building simple, yet incredibly powerful tools. The company is led by a successful management team with a proven track record that includes multiple exits to Fortune 500 companies.

In this role, you will primarily be responsible for identifying and executing a variety of special projects, working directly with Sales, Customer Success, and Product teams to understand customer needs, prioritize improvements, and deliver fixes. It requires a combination of project management, business analysis, and interdepartmental execution skills. In addition to being at the front line of receiving direct customer inquiries, you will quickly surface off-the-shelf solutions or – in cases where further action is required – identify improvement projects, verify bugs, and work with the team to make changes to our product. You will distill customer feedback into an actionable work plan and then use this to explore various business improvement ideas. A strong candidate will have an interest in or understanding of enterprise SaaS, marketing, product, and/or data analytics. Responsibilities will include project management and business analysis, including participating in product research, strategy, writing specifications, understanding customer behavior, recommending improvements, and being a general jack- or jill-of-all-trades.

Requirements

In addition to being well-versed in project management job functions, the role requires awareness of the business analysis needs of an organization and familiarity with data analysis and visualization. Experience using business intelligence or analytics solutions is preferred. A curious mindset is critical to this role.

Benefits

We are always growing, learning, and adapting, in and out of the office. You’ll be joining a team that is crazy smart and very direct. We ask hard questions and challenge each other to improve our work. We are self-driven but team oriented. We're dedicated to agile methodology and big believers in 'lean'.

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